SUPPORT GENIE

5 Ways in Which Small Businesses Can Benefit From the New-Age Help Desk Services AI has the capability to significant empower customer service and its adoption at the help desk front makes for super-efficient customer support.   By: Harmeet Singh According to a  report  by the  Service Desk Institute , communication and role-specific working remain the top skills that service desk managers should have. The importance given to these skills points towards a single and the most crucial aspect of  customer support  — Customer Satisfaction. So, when we're talking about the facilitation of an excellent help desk service , we're concentrating on its ability to enhance the experience of the customers.  And if in case you haven't been willing to develop a good service desk, you need to think twice. Would you risk letting your retained customers go? For small businesses, regular front help desks should be stationed in-house. At the same time, an IT or customer help desk can function

  Video Customer Support and 3 Ways It Is Changing the Customer Service Industry The best part about video customer support is that it doesn't require sophisticated technology and still manages to personalize the customer experience like none other. BY: Harmeet Singh The year 2020 was crazy — so crazy, in fact, that there's hardly any need to stress the craziness it cultivated. However, it did play a double-edged sword in some cases, especially in the case of customer support .  When the pandemic hit hard, managers once again revisited the idea of video customer support. Well, it certainly doesn't imply that customer service through video was ever off the table. But, to say that it just didn't [presumptively] fit the bill would be plausible.  It's more like, "I know that product is much better, but I'd like to stick with what I have. Why waste energy in trying the new thing out when the old is serving well."  Except, the old didn't serve well this

  4 Compelling Reasons To Hire a Chatbot Development Company Customer Support Chatbots hold the key to Customer Satisfaction By: Harmeet Singh When more than  1.4 billion  people start preferring chatbots, you don't presume that it's an option anymore — instead, it is a requirement. And this requirement quickly changes into a necessity when you realize that your customer support costs can  go down by 30% .  Well, that's what customer support chatbots mean for businesses and for consumers alike.  You see, in the modern-day, everyone is concerned about their comfortability factor (you too). No one likes to be kept waiting, and therefore, it becomes important, as a business, to cater to their interests. When that's the ideal vision, you have to be on your toes every time you interact with the consumer.  A hint of deviation and off goes your buyer. He has a host of options to explore from thanks to the immense competition. So, in a way, it all comes down to increasing the c

  Automation — the technology that can help your startup save money in 2021 From streamlining the responsibilities to eliminating the need for additional support, automation provides you a platform to gear up for the big market. If ever there was a better time to automate your business. We'll tell you—It's RIGHT NOW. Everyone talks about the growing technology and changing trends. However, the concept of a massive audience remains oblivious to the common eye. Stress your view a little, and you'll locate people associated with your business in one way or the other. When a possibility for such a large-scale engagement looms, embracing the conventional measures becomes a crime. Simply put, you cannot cater to the needs of your massive consumer base without  industrial automation . And even if you can, why would you resort to the traditional methods when automation can help your startup  save money in 2021 . Why would startups want to automate? When a vast potential customer ba