SUPPORT GENIE

  5 Ways Live Visual Assistance Revolutionizes the Customer Support Industry Most people dread customer support due to disparate reasons ranging from operational inefficiency of the brand to not-so-good facilitation of interactions. And even after realizing the shortcoming in their customer service domain, brands find it challenging to streamline the process and go beyond the call of duty to serve their customer in a favorable manner. However, the same cannot be said for the companies that have introduced  Live Visual Assistance  (LVA) into their workings. Reason? Well,  live video-based visual assistance significantly reduces the probability of interactive issues. It does so by allowing the customer support professionals to look into every detail of their customer's complaint and determine the best course of action within seconds — thus, ensuring the delivery of a great customer experience at all times. Besides, it is something that customers, too, need in their liv...

  AI Chatbot Support — The Key to Success in the Age of Marketing 4.0 Marketing 4.0 entails a shift in marketing from traditional-style campaigns to the more sophisticated engagement of target audiences with personalized, automated, and real-time experiences. As such, chatbots have become an integral part of this new trend and are turning out to be a powerful tool for businesses. By 2022, according to  Gartner , 70% of white-collar employees (including customer support reps) will be leveraging conversational platforms like chatbots. The is complemented by immense growth in the market size of conversational AI (currently progressing at a  CAGR of 21.9% ). The implication is clear — for businesses to succeed and keep their customers satisfied, they need to move beyond self-service platforms and implement real-time communication channels. Chatbots are a solution that allows businesses to develop tailored messaging on multiple channels and respond to customer's questions and ...

5 Ways in Which Small Businesses Can Benefit From the New-Age Help Desk Services AI has the capability to significant empower customer service and its adoption at the help desk front makes for super-efficient customer support.   By: Harmeet Singh According to a  report  by the  Service Desk Institute , communication and role-specific working remain the top skills that service desk managers should have. The importance given to these skills points towards a single and the most crucial aspect of  customer support  — Customer Satisfaction. So, when we're talking about the facilitation of an excellent help desk service , we're concentrating on its ability to enhance the experience of the customers.  And if in case you haven't been willing to develop a good service desk, you need to think twice. Would you risk letting your retained customers go? For small businesses, regular front help desks should be stationed in-house. At the same time, an IT or customer ...

  4 Compelling Reasons To Hire a Chatbot Development Company Customer Support Chatbots hold the key to Customer Satisfaction By: Harmeet Singh When more than  1.4 billion  people start preferring chatbots, you don't presume that it's an option anymore — instead, it is a requirement. And this requirement quickly changes into a necessity when you realize that your customer support costs can  go down by 30% .  Well, that's what customer support chatbots mean for businesses and for consumers alike.  You see, in the modern-day, everyone is concerned about their comfortability factor (you too). No one likes to be kept waiting, and therefore, it becomes important, as a business, to cater to their interests. When that's the ideal vision, you have to be on your toes every time you interact with the consumer.  A hint of deviation and off goes your buyer. He has a host of options to explore from thanks to the immense competition. So, in a way, it all comes down t...

  Automation — the technology that can help your startup save money in 2021 From streamlining the responsibilities to eliminating the need for additional support, automation provides you a platform to gear up for the big market. If ever there was a better time to automate your business. We'll tell you—It's RIGHT NOW. Everyone talks about the growing technology and changing trends. However, the concept of a massive audience remains oblivious to the common eye. Stress your view a little, and you'll locate people associated with your business in one way or the other. When a possibility for such a large-scale engagement looms, embracing the conventional measures becomes a crime. Simply put, you cannot cater to the needs of your massive consumer base without  industrial automation . And even if you can, why would you resort to the traditional methods when automation can help your startup  save money in 2021 . Why would startups want to automate? When a vast potential customer ...

How will Customer Support Chatbots Improve Your Customer Experience? Chatbots are the most powerful customer support tools for scaling your business. By: Harmeet Singh   And AI said, "Let there be human emulation," and Chatbots appeared on the world stage. Replace "said" with "support," and there's an answer to address all the irregularities with customer care. But let's not directly assume that the conventional customer support system has flaws, for it has been serving the needs of numerous people for quite some time now. However, there's no denying that it can be enhanced just like every other domain that has embraced contemporary technology. The enhancer, in the present day, presents itself in the name of Chatbot—chatting + robot. You all know it from somewhere. Don't you? What about your regular Google assistant or the widely proclaimed Siri working under your belt as your virtual partner? For a long, these virtual assistants have been ...