SUPPORT GENIE

 10 Ways AI Chatbot Support Redefines the Customer Service Industry One of the most daunting challenges for start-ups and large established enterprises alike is figuring out how to provide the best customer service experience possible. That's why they talk about chatbots being introduced into the industry sounds more intriguing than ever! It takes a lot of pressure off companies to stay up on social media, answer phones, or respond to customer email inquiries. Chatbots, as a rule, are automated programs designed to simulate conversation with natural language. Most importantly, they work 24/7 and can even answer questions from your customers in multiple languages. Not to mention that they can analyze millions of data points per second, which allows them to act more like consultants rather than sales representatives. For the purpose of brevity, this article will highlight ten ways AI chatbot support redefines the customer service industry.  1. Chatbot support enables you to scal...

  What is the Scope of Artificial Intelligence in Customer Care - The Ultimate Guide     The application of a "technology" in a restrained "field" is assessed based on different factors — from the speed of adoption and distribution to perceived value and associated Quality of Service (QoS). Aspects such as cost efficiency, innovation, ease of use, reliability, scalability, etc., also contribute to the idea of a technology aptly befitting the social context.  And like most technologies that have stamped themselves in society (in disparate fields), Artificial Intelligence has "established" a strong case for its capabilities in heightening the notion of super-effective and optimized customer care .  In a paper dating back to 1992, Debra Logan and Jeffrey Kenyon from Carnegie Group Inc. elaborated on the software solution named "Helpdesk" and how it drove the assimilation of conventional architectures and AI technology to streamline the "admini...