What is the Scope of Artificial Intelligence in Customer Care - The Ultimate Guide
What is the Scope of Artificial Intelligence in Customer Care - The Ultimate Guide The application of a "technology" in a restrained "field" is assessed based on different factors — from the speed of adoption and distribution to perceived value and associated Quality of Service (QoS). Aspects such as cost efficiency, innovation, ease of use, reliability, scalability, etc., also contribute to the idea of a technology aptly befitting the social context. And like most technologies that have stamped themselves in society (in disparate fields), Artificial Intelligence has "established" a strong case for its capabilities in heightening the notion of super-effective and optimized customer care . In a paper dating back to 1992, Debra Logan and Jeffrey Kenyon from Carnegie Group Inc. elaborated on the software solution named "Helpdesk" and how it drove the assimilation of conventional architectures and AI technology to streamline the "admini