10 Ways AI Chatbot Support Redefines the Customer Service Industry
10 Ways AI Chatbot Support Redefines the Customer Service Industry One of the most daunting challenges for start-ups and large established enterprises alike is figuring out how to provide the best customer service experience possible. That's why they talk about chatbots being introduced into the industry sounds more intriguing than ever! It takes a lot of pressure off companies to stay up on social media, answer phones, or respond to customer email inquiries. Chatbots, as a rule, are automated programs designed to simulate conversation with natural language. Most importantly, they work 24/7 and can even answer questions from your customers in multiple languages. Not to mention that they can analyze millions of data points per second, which allows them to act more like consultants rather than sales representatives. For the purpose of brevity, this article will highlight ten ways AI chatbot support redefines the customer service industry. 1. Chatbot support enables you to scale you