SUPPORT GENIE

  How Visual Assistance Works and the Ultimate Strategy on Unlocking this Technology for customer Growth and Success   An 83% increment in revenue and a 2.7 times reduction in the customer effort — that's what businesses with visual assistance at their disposal have been able to achieve. So, it doesn't surprise that customers are willing to pay more ( about 16% ) to sustain a high-grade customer experience (CX). After all, they too, want the businesses to thrive at end-user communication and be seamless at problem resolution.  It is noteworthy that when the phrase customer experience (CX) is brought into perspective, the focus is both on helping the customers and advancing the brand's image. Likewise, when brand image is put under the scanner, everything from marketing to growth metrics comes to light. So, indirectly, it's all related to how well a business can communicate with the customer and how much a business can contribute to a customer's success.  In fact, m...

  5 Ways Live Visual Assistance Revolutionizes the Customer Support Industry Most people dread customer support due to disparate reasons ranging from operational inefficiency of the brand to not-so-good facilitation of interactions. And even after realizing the shortcoming in their customer service domain, brands find it challenging to streamline the process and go beyond the call of duty to serve their customer in a favorable manner. However, the same cannot be said for the companies that have introduced  Live Visual Assistance  (LVA) into their workings. Reason? Well,  live video-based visual assistance significantly reduces the probability of interactive issues. It does so by allowing the customer support professionals to look into every detail of their customer's complaint and determine the best course of action within seconds — thus, ensuring the delivery of a great customer experience at all times. Besides, it is something that customers, too, need in their liv...