The Top 3 AR Use Cases in Customer Support
The Top 3 AR Use Cases in Customer Support In 2019, Gartner removed Augmented Reality (AR) from its hype cycle (an annual visualization of emerging technologies). The consulting giant believed that the technology had "matured" and that it no longer presented a hype cycle opportunity. Even though the reason was plausible, the speculations for the exclusion were rife. After all, AR had been regularly featuring in the hype cycle since 2005. So, had it really matured? Or did it simply fall out of favor? From an industry standpoint, neither of these arguments really fit. Despite the "sober" predictions around AR, the technology has continued to grow, innovating new use cases on a daily basis. This is to imply that it has reached application "maturity" but still touts of unprecedented potential. And this is good, really good. As for the customer support industry, AR has indeed set the tone for becoming ubiquitous. It's no longer an isolated product featur