SUPPORT GENIE

  How Visual Assistance Works and the Ultimate Strategy on Unlocking this Technology for customer Growth and Success   An 83% increment in revenue and a 2.7 times reduction in the customer effort — that's what businesses with visual assistance at their disposal have been able to achieve. So, it doesn't surprise that customers are willing to pay more ( about 16% ) to sustain a high-grade customer experience (CX). After all, they too, want the businesses to thrive at end-user communication and be seamless at problem resolution.  It is noteworthy that when the phrase customer experience (CX) is brought into perspective, the focus is both on helping the customers and advancing the brand's image. Likewise, when brand image is put under the scanner, everything from marketing to growth metrics comes to light. So, indirectly, it's all related to how well a business can communicate with the customer and how much a business can contribute to a customer's success.  In fact, m...

  5 Ways Live Visual Assistance Revolutionizes the Customer Support Industry Most people dread customer support due to disparate reasons ranging from operational inefficiency of the brand to not-so-good facilitation of interactions. And even after realizing the shortcoming in their customer service domain, brands find it challenging to streamline the process and go beyond the call of duty to serve their customer in a favorable manner. However, the same cannot be said for the companies that have introduced  Live Visual Assistance  (LVA) into their workings. Reason? Well,  live video-based visual assistance significantly reduces the probability of interactive issues. It does so by allowing the customer support professionals to look into every detail of their customer's complaint and determine the best course of action within seconds — thus, ensuring the delivery of a great customer experience at all times. Besides, it is something that customers, too, need in their liv...

  AI Chatbot Support — The Key to Success in the Age of Marketing 4.0 Marketing 4.0 entails a shift in marketing from traditional-style campaigns to the more sophisticated engagement of target audiences with personalized, automated, and real-time experiences. As such, chatbots have become an integral part of this new trend and are turning out to be a powerful tool for businesses. By 2022, according to  Gartner , 70% of white-collar employees (including customer support reps) will be leveraging conversational platforms like chatbots. The is complemented by immense growth in the market size of conversational AI (currently progressing at a  CAGR of 21.9% ). The implication is clear — for businesses to succeed and keep their customers satisfied, they need to move beyond self-service platforms and implement real-time communication channels. Chatbots are a solution that allows businesses to develop tailored messaging on multiple channels and respond to customer's questions and ...

5 Ways in Which Small Businesses Can Benefit From the New-Age Help Desk Services AI has the capability to significant empower customer service and its adoption at the help desk front makes for super-efficient customer support.   By: Harmeet Singh According to a  report  by the  Service Desk Institute , communication and role-specific working remain the top skills that service desk managers should have. The importance given to these skills points towards a single and the most crucial aspect of  customer support  — Customer Satisfaction. So, when we're talking about the facilitation of an excellent help desk service , we're concentrating on its ability to enhance the experience of the customers.  And if in case you haven't been willing to develop a good service desk, you need to think twice. Would you risk letting your retained customers go? For small businesses, regular front help desks should be stationed in-house. At the same time, an IT or customer ...

  Video Customer Support and 3 Ways It Is Changing the Customer Service Industry The best part about video customer support is that it doesn't require sophisticated technology and still manages to personalize the customer experience like none other. BY: Harmeet Singh The year 2020 was crazy — so crazy, in fact, that there's hardly any need to stress the craziness it cultivated. However, it did play a double-edged sword in some cases, especially in the case of customer support .  When the pandemic hit hard, managers once again revisited the idea of video customer support. Well, it certainly doesn't imply that customer service through video was ever off the table. But, to say that it just didn't [presumptively] fit the bill would be plausible.  It's more like, "I know that product is much better, but I'd like to stick with what I have. Why waste energy in trying the new thing out when the old is serving well."  Except, the old didn't serve well this...